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SHIPPING POLICY

  • Please allow for 5-7 days of handling time before shipment for our Muzzle Butter formulas as these products are handmade and need time to cure. Non-Muzzle Butter products will be shipped out in 0-2 business days of ordering.

  • We do not ship orders on Saturday or Sunday.

  • Prices shown are in USD ($).

  • For international orders: Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as "gift" or with altered prices. It is your responsibility as the customer to be aware of any fees that may apply. If you have questions regarding the HS Codes that will be used for your order, please contact our team at info@ahelri.com.

  • Typical transit time in the US is 3-5 days, with typical international transit 15-20 days. This time does not include handling time.

  • Our products are shipped directly from our warehouse in Texas, US.

  • If the incorrect address was entered and your item has already been shipped out, we will be unable to offer a refund for the item or send another out. Often, there are avenues through which you can alter the address while in transit. Please visit our FAQ section for more information.

RETURN POLICY

We stand by our products 100%! If you are not pleased with your AHLERI product, please let us know and allow us to exchange the item for you. We only require an image of the product, if damaged, and your reasoning for wanting the exchange. We also offer training assistance from our on-staff professional trainers! If you would like some tips on the best way to use your products, and how you can best help your horse, just let us know!

MUZZLE BUTTER: AT-EASE GUARANTEE

We're so confident that our formula will help your horse's anxiety, that we offer a money-back guarantee! If you feel that any of our Muzzle Butter: At-Ease formulas have not helped your horse, contact our team at info@ahleri.com for a full refund.

Terms:
1. Valid for 30 days after delivery. Our team must be contacted by email before that date.

2. For purchases made after January 1st, 2026.

3. If terms are met, product cost will be refunded back to the payment type. Shipping and tax costs will not be refunded.

4. Only single stick sales are eligible for this guarantee. Multiple-stick packs are not eligible.

PAYMENT METHODS

We accept payments via credit cards, Google Pay, and Apply Pay online, or, if you are purchasing at one of our pop-up-shops at a show, we accept credit cards or cash payments.

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