Care & Management

Frequently asked questions

We stand by our products 100%! Returns and one-time exchanges are accepted within 14 days of delivery. If you are not pleased with your AHLERI product, please let us know and allow us to exchange the item for you. We only require an image of the product, if damaged, and your reasoning for wanting the exchange. We cannot accept returns on products that are dirty, or do not have the tags and original packaging. We don't accept returns on used perishable products (Muzzle Butter, soaps, food items, etc.).

Handling Time: 0-2 days

Handling Time (Muzzle Butter): 5-7 days

Shipping (US): 4-7 days

Shipping (international): 7-14 days

*We do not ship orders out on Saturdays or Sundays.

All Muzzle Butter formuals are legal for use in competition under FEI and USEF regulations.

1% revenue of all sales goes directly to horse welfare organizations and Horse Sanctuaries at the end of each month. We split this monthly donation between the following organizations:

Les Haven Ranch - A Montana-based horse sanctuary dedicated to the rescue and rehabilitation of blind horses. Find more information at https://www.leshaven.org/
Project Barnyard - A Utah-based horse sanctuary, primarily fousing on senior and aging horses, mules, and other equines. Find more information at https://projectbarnyardfoundation.org/
World Horse Welfare - A charity working towards improving horse welfare and education for horse owners globally, primarily focusing on developing countries where horses are still an integral part of daily life. Find more informaiton at https://int.worldhorsewelfare.org/

We support horse rescues throughout the US and internationally. If you are seeking product sponsorship for your rescue, or raffle donations, please contact office@ahleri.com with more information.

We're so glad you asked!
Ahleri (AH-ler-ee) is named after the famous westphalian dressage gelding Ahlerich (1971-1992), ridden by Dr. Reiner Klimke. In his time, Ahlerich held multiple Olympic team and individual golds, and many other championship wins.